It may be a corrupted profile or the Outlook installation is damaged. If Outlook still cannot send or receive mail while Windows is in Safe Mode with Networking, To Start Windows 8 & 8.1 in Safe Mode, see Windows Start-up Settings (including safe mode) - Windows 8īy running Outlook while Windows is in Safe Mode, this will temporarily disable any Security settings and startup Software. To Start Windows XP or Windows 7 in Safe Mode, see Start your computer in safe mode - Windows 7 If an Add ins not causing the issue, and the Email settings are correct, try and start Windows in Safe Mode with Networking, and test Outlook from here. Start System in Safe Mode with Networking If the settings appear to be correct, move onto the NEXT section.Ĥ. This will allow you to see and alter (If required) the existing email settings. On this screen, you can also check on More Settings to check things like Ports settings and Encryption. This will allow you to see and alter (If required) the existing email settings.ĥ. In the Account Settings dialog box, on the E-mail tab, select your account, and then click ChangeĤ.

In Control Panel, select Mail, then click on E-mail Accountsģ. The account providers support pages can also provide information on settings such as SMTP and POP settings.Ģ. This also tests if you have a network or internet connection. If an add in is not causing the Issue, verify email settings on the account provider’s website, (Virgin, Verizon, Yahoo, BT Internet etc.) If you can get your mail externally, on the account providers website, then verify account settings in Outlook. Uninstall or reinstall this add-in to fix the issue.

The add-in you last enabled is most likely the cause of your issue. If so, you can enable them one by one until email fails again. Click Go at the bottom, next to Manage and in the next screen, remove the check marksĭisable all your add-ins, and start Outlook normally again and see if mails can be sent or received. If email can be sent and received in Safe Mode, then it is very likely that an Add In is causing the Issue, In Outlook, click File, Options, then click Add In’s. (Keep holding it until message appears), or Click Start, In the Search or Run box, type outlook.exe /safe and press Enter.Ģ.

To start in Safe Mode, you can hold down the CTRL key when clicking Outlook. If you are expecting to see a shared mailbox and do not see it after this time, please contact Impact Computing.Caution: These instructions are aimed at Advanced Users, be careful when following these steps as potential loss of data and corruption of the Windows operating system can occur.ġ. If you have access to any shared mailboxes, these will be added to Outlook automatically, but this may take up to 30 minutes to complete. Outlook will then setup your mailbox and open. Once Outlook has finished you will see the following screen. Wait for Outlook to configure your profile Please contact Impact Computing if you do not know your 365 password.ģ. Enter your Microsoft 365 password when prompted in the box provided, Your 365 password will usually be 1 uppercase character, 3 lowercase characters followed by 4 numbers (E.g. Dafu3648) or your logon password. Enter your Microsoft 365 account detailsĮnter email address and then click Connect. Select the Outlook icon in the Start menu or double-click the Outlook icon on the Desktop/taskbar.Ģ. Before using Outlook for the first time, you will need to add your Outlook profile.

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